We take care to maintain high standards of service. If we are aware of client concerns or unease we give priority to resolving the matter as quickly as possible and have a clear process to ensure that complaints are handled fairly and within reasonable timescales. Please contact Jessica Tivey at firstname.lastname@example.org for a copy of the latest Complaints Handling Procedure.
In the event that we are unable to resolve the issue to your satisfaction or within our stated timescales then you may refer your complaint to the Financial Ombudsman Service within six months of the date of our final response letter (after that you lose this referral right.) If you choose that course of action, a copy of the Financial Ombudsman Service leaflet will be sent to you and you may request further copies as necessary. The contact details for the Financial Ombudsman Service (FOS) are as follows:
Financial Ombudsman Service
Telephone: 0800 023 4567